"The way these complaints were handled indicates problems at both NHTSA and Toyota," said Edolphus Towns. "There is a serious question of whether NHTSA used all of its regulatory tools to thoroughly investigate this issue."
LaHood defended NHTSA, calling it the most effective automotive investigative agency in the world.
"Over just the last three years, NHTSA's defect and compliance investigations have resulted in 524 recalls involving 23 million vehicles," said Ray LaHood. "We have not been sitting around on our hands. When people complain, we investigate."
LaHood said that NHTSA continues to gather documentation from Toyota about problems with runaway cars and the company's responses to it.
Wednesday, Toyota reached an agreement with the state of New York to pick up recalled vehicles and provide drivers free rental cars during repairs. At the congressional hearing, the head of Toyota's North American operations, Yoshimi Inaba, said the program would be extended nationwide.
